Benutzer:KaiHawaii1968/Bücher/ITSM
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IT Service Management
[Bearbeiten | Quelltext bearbeiten]- IT-Service-Management
- IT Infrastructure Library
- ITIL V3 Service Strategy
- ITIL V3 Continual Service Improvement
- ITIL V3 Service Design
- ITIL V3 Service Operation
- ITIL V3 Service Transition
- Service-Level-Management
- Service-Level-Agreement
- Operational Level Agreement
- Incident Management
- Problem-Management
- Change Management (ITIL)
- Servicedesk
- Issue-Tracking-System
- Benutzerrolle